HallAxis Cancellation & Refund Policy
Last updated: 3 September 2026
Free trial
New centres may use HallAxis during the stated 7-day free-trial period. A paid subscription begins only when a customer chooses a paid plan and completes Stripe checkout.
Cancellation
Customers can cancel a paid subscription through the billing controls available in their HallAxis account. Unless otherwise stated at cancellation, access continues until the end of the already-paid billing period and the subscription will not renew.
Refunds
Because HallAxis is a digitally delivered subscription service, charges for a billing period that has already started are generally non-refundable except where required by law or where a duplicate or incorrect charge has been made.
Billing problems
If a customer believes a payment has been taken incorrectly, email support@hallaxis.co.uk as soon as possible so the payment can be reviewed.
Access after cancellation
Customers should export any operational information they need before paid access ends. Retention of account information after cancellation is governed by the HallAxis Privacy Policy and applicable legal requirements.
Contact
For cancellation, refund or billing enquiries, email support@hallaxis.co.uk.