HallAxis Cancellation & Refund Policy

Last updated: 9 October 2026

Free trial

New centres may use the full Pro workflow during a 7-day free trial, with no card required and no automatic conversion to a paid plan. A paid subscription begins only when a customer actively agrees to the applicable paid plan and payment arrangements.

Cancellation

Customers may request cancellation by emailing support@hallaxis.co.uk. Where self-service billing controls are made available, customers may also use those controls. Unless otherwise stated at cancellation, access continues until the end of the already-paid billing period and the subscription will not renew.

Refunds

Because HallAxis is a digitally delivered subscription service, charges for a billing period that has already started are generally non-refundable except where required by law or where a duplicate or incorrect charge has been made.

Billing problems

If a customer believes a payment has been taken incorrectly, email support@hallaxis.co.uk as soon as possible so the payment can be reviewed.

Access after cancellation

Customers should request any needed export before paid access ends. At the end of the service, a school may request return or deletion of its operational data through support@hallaxis.co.uk, subject to lawful retention requirements. Cancellation or suspension does not itself immediately delete school data. Following confirmed exit or non-subscription, the 30-day period marks eligibility for administrative deletion review, not automatic deletion. Authentication identities, audit records and supplier recovery copies may require separate retention or deletion handling. See the Privacy Notice and Trust & Data Protection information.

Contact

For cancellation, refund or billing enquiries:

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